Josh was an absolute blessing, after speaking to a lady there I was thinking about getting insurance with a different agent and Josh ended up answering the phone when I called in to cancel the 6 car policies, homeowners policy and mine and my wife's life policies. Due to his kindness and him actually taking the time to explain why my rates changed instead of just saying to "look at my declaration page" I am not canceling now. I will however ask for this gentleman anytime I call in the future and refer him directly to everyone that uses this office.

I met. Josh one of the newer agents and he helped me get in and out fast. Great service!!

Josh did great!!

Josh Estep was very helpful and helped me set up the State Farm drive safe app on my phone and in my car .

So I go to this office in person to talk with someone about new policies for auto and more, unfortunately nobody was available to speak with me (despite multiple people being present). Receptionist took my name and number said Greg would call back shortly. Greg never called. A week later, I call the office saying I never heard back, I am again told I need to have someone call me back. I do receive a call back this time, a lady takes my information to provide an auto quote. I receive a ridiculous premium as the quote (3x my current USAA premium) and reply to the email with questions of coverage/deductible to see what’s going on with the premium and hopefully clarify desired coverages and deductibles (especially considering nobody ever asked me that when taking my information). It’s been a few weeks now and I’ve received zero response. It’s rare I feel like a local Durant business gives poor service, but this is one of them. There are at least two other State Farm agents in Durant, do yourself a favor and save your wasted time and effort by choosing one other than Greg Phillips’ office.